In the retail sector, the term “slow lane” refers to an initiative implemented by Tesco, which involves setting up checkout lanes where the payment process is deliberately slowed down. With the “slow lane” approach, interaction with cashiers is designed to be more engaging and personal than usual. These slower queues offer an alternative for customers who want to take their time and relax, away from the usual stress of fast-track checkouts. The “slow lane” concept is part of a broader vision of the customer experience and is positioned as both an alternative and a complement to cashierless stores.