CRM & Customer Relationship

Source

Addresses generally come from an original file, which can be classified as internal sources (customer files) or external sources (files obtained by rental, purchase or

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Source of volume

The origin of sales of a product can come from various sources, such as the acquisition of new customers interested in that product category, the

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Speech to text in call center

In customer service, “speech-to-text” refers to a technology that transforms a telephone conversation into written text. This functionality applies to various types of conversations: between

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Sprint review

In Scrum, the sprint review is a meeting held at the end of each iteration where the development team presents the work completed on the

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SRM

Social Relationship Management (SRM) is a term that encompasses all strategies aimed at cultivating relationships with customers or prospects through social media platforms.

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SSH

The Secure Shell (SSH) protocol is a system that allows for secure and encrypted connections between a server and an SSH client such as PuTTY

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Stakeholder

Stakeholders, often referred to simply as stakeholders, encompass any person or entity with an interest in a company’s operations. This term includes employees, customers, shareholders,

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ALS

A Service Level Agreement (SLA) represents a contractual commitment from a technical or IT service provider to its client, guaranteeing a specific level of service.

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Starter

A product designed to encourage customers to make additional, potentially more lucrative, purchases of various other marketed products.

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Slow retail

The concept of slow retail refers to an approach adopted by shops and shopping centers to encourage customers to extend their time in the store.

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