{"id":52607,"date":"2026-04-20T15:42:01","date_gmt":"2026-04-20T15:42:01","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/wallboard\/"},"modified":"2026-04-20T17:19:45","modified_gmt":"2026-04-20T17:19:45","slug":"wallboard","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/wallboard\/","title":{"rendered":"Wallboard"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In customer service centers, a wallboard is a digital display mounted on a wall, visible to all agents, which shows the call center&#8217;s key performance indicators in real time. This management tool aims to encourage and motivate employees responsible for customer service. Here is a concrete example of a wallboard in a customer service center:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In customer service centers, a wallboard is a digital display mounted on a wall, visible to all agents, which shows the call center&#8217;s key performance indicators in real time. This management tool aims to encourage and motivate employees responsible for customer service. Here is a concrete example of a wallboard in a customer service center:<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52607","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52607\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52607"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52607"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}