{"id":52477,"date":"2026-04-20T15:41:56","date_gmt":"2026-04-20T15:41:56","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/after-sales-service-3\/"},"modified":"2026-04-20T17:19:26","modified_gmt":"2026-04-20T17:19:26","slug":"after-sales-service-3","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/after-sales-service-3\/","title":{"rendered":"After-sales service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">After-sales service encompasses all the services offered to customers after they have purchased a product or service. The various components of after-sales service, which vary depending on the industry, generally include: delivery, installation (free or paid), repairs, troubleshooting, on-site assistance, maintenance, servicing, a helpline, consulting, training, maintenance contracts, and more. These services can be provided by either the manufacturer or the distributor of the product in question.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some after-sales services are part of contractual commitments. Their importance in the purchasing process and customer loyalty is crucial, particularly for technical products and specific sectors. In some areas where after-sales service is charged, it can represent a significant profit center for the company. Car dealerships are a prime example.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The concept of after-sales service also encompasses the team within the company responsible for delivering these services. A prime example of effective after-sales service management is Apple, long recognized for the quality of its after-sales support. This brand stands out for its high level of customer satisfaction, measured through indicators such as the Net Promoter Score (NPS) following a visit to a retailer&#8217;s after-sales service department.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After-sales service encompasses all the services offered to customers after they have purchased a product or service. The various components of after-sales service, which vary depending on the industry, generally include: delivery, installation (free or paid), repairs, troubleshooting, on-site assistance, maintenance, servicing, a helpline, consulting, training, maintenance contracts, and more. These services can be provided [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52477","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52477\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52477"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52477"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}