{"id":52455,"date":"2026-04-20T15:41:54","date_gmt":"2026-04-20T15:41:54","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/screen-pop\/"},"modified":"2026-04-20T17:19:20","modified_gmt":"2026-04-20T17:19:20","slug":"screen-pop","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/screen-pop\/","title":{"rendered":"Screen pop"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Screen pop is a feature used in call centers and customer relationship management (CRM) systems that automatically displays a window containing relevant information on the agent&#8217;s screen as soon as a call is received. This information can include customer data, interaction history, and pending orders or requests, depending on the caller ID or associated phone number.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Screen pop is a feature used in call centers and customer relationship management (CRM) systems that automatically displays a window containing relevant information on the agent&#8217;s screen as soon as a call is received. This information can include customer data, interaction history, and pending orders or requests, depending on the caller ID or associated phone [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52455","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52455\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52455"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52455"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}