{"id":52453,"date":"2026-04-20T15:41:54","date_gmt":"2026-04-20T15:41:54","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/recommendation-score\/"},"modified":"2026-04-20T17:19:20","modified_gmt":"2026-04-20T17:19:20","slug":"recommendation-score","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/recommendation-score\/","title":{"rendered":"Recommendation score"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The recommendation score is commonly used to assess how likely an individual is to recommend a product or service. It aims to quantify the level of satisfaction expressed with a view to a potential recommendation. The Net Promoter Score (NPS) is the most well-known and widely used for this purpose. When it comes to concretely measuring the phenomenon of recommendation, a reliable indicator of customer engagement is more appropriate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The recommendation score is commonly used to assess how likely an individual is to recommend a product or service. It aims to quantify the level of satisfaction expressed with a view to a potential recommendation. The Net Promoter Score (NPS) is the most well-known and widely used for this purpose. When it comes to concretely [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52453","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52453\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52453"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52453"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}