{"id":52441,"date":"2026-04-20T15:41:54","date_gmt":"2026-04-20T15:41:54","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/external-satisfaction\/"},"modified":"2026-04-20T17:19:20","modified_gmt":"2026-04-20T17:19:20","slug":"external-satisfaction","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/external-satisfaction\/","title":{"rendered":"External satisfaction"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">According to Thomas Jones and Earl Sasser, customer satisfaction occurs when customers feel positively about the products or services provided by a company. By offering superior products and services that meet customer needs, it is possible to generate a high level of satisfaction. This high level of satisfaction leads to greater customer loyalty. Ultimately, this increased loyalty is identified as the primary driver of a company&#8217;s long-term financial performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to Thomas Jones and Earl Sasser, customer satisfaction occurs when customers feel positively about the products or services provided by a company. By offering superior products and services that meet customer needs, it is possible to generate a high level of satisfaction. This high level of satisfaction leads to greater customer loyalty. Ultimately, this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52441","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52441\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52441"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52441"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}