{"id":52435,"date":"2026-04-20T15:41:53","date_gmt":"2026-04-20T15:41:53","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/reiterating-customer-contact\/"},"modified":"2026-04-20T17:19:16","modified_gmt":"2026-04-20T17:19:16","slug":"reiterating-customer-contact","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/reiterating-customer-contact\/","title":{"rendered":"Reiterating customer contact"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Within a customer service department, the phenomenon of repeated interactions occurs when customers have to contact the service again to obtain an answer or a solution to their initial request. While this situation can be avoided, it has several negative consequences: it increases customer dissatisfaction, causes discomfort for support agents when faced with customer complaints or aggression, complicates listening to the customer&#8217;s perspective, generates additional costs in the processing, and so on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this context, the main objective is to reduce the rate of repeated interactions and improve the quality of customer support when reiteration is necessary. A relevant example of an initiative aimed at identifying and effectively managing these situations of repeated contact would be:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Within a customer service department, the phenomenon of repeated interactions occurs when customers have to contact the service again to obtain an answer or a solution to their initial request. While this situation can be avoided, it has several negative consequences: it increases customer dissatisfaction, causes discomfort for support agents when faced with customer complaints [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52435","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52435\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52435"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52435"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}