{"id":52340,"date":"2026-04-20T15:41:50","date_gmt":"2026-04-20T15:41:50","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/appeal-escalation-procedure\/"},"modified":"2026-04-20T17:19:03","modified_gmt":"2026-04-20T17:19:03","slug":"appeal-escalation-procedure","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/appeal-escalation-procedure\/","title":{"rendered":"Appeal escalation procedure"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In a customer\/prospect contact center, the telephone escalation process consists of a series of steps to follow before escalating a call to a manager or agent with more advanced or specialized skills. This process can be initiated at the very beginning of the call, even without understanding the reason for the call, when it is recognized as coming from a high-value customer or prospect. In this case, the call can be automatically routed to an agent handling priority accounts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a customer\/prospect contact center, the telephone escalation process consists of a series of steps to follow before escalating a call to a manager or agent with more advanced or specialized skills. This process can be initiated at the very beginning of the call, even without understanding the reason for the call, when it is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52340","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52340\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52340"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52340"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}