{"id":52319,"date":"2026-04-20T15:41:49","date_gmt":"2026-04-20T15:41:49","guid":{"rendered":"https:\/\/digitionary.com\/glossary\/customer-pain-point\/"},"modified":"2026-04-20T17:18:59","modified_gmt":"2026-04-20T17:18:59","slug":"customer-pain-point","status":"publish","type":"glossary","link":"https:\/\/digitionary.com\/en\/glossary\/customer-pain-point\/","title":{"rendered":"Customer pain point"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The concept of a &#8220;customer pain point&#8221; corresponds to the well-known English term &#8220;pain point.&#8221; Essentially, it refers to a problematic or unpleasant moment experienced by a customer when purchasing or using a product or service. To improve this experience, companies seek to eliminate or mitigate these pain points for their customers. When this is not feasible, they strive to provide the best possible support to the customer during these challenging situations, such as being informed of a technical fault at a car inspection or having furniture loaded after purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Receiving the invoice or bill is also a classic example of a pain point, as the common expression &#8220;painful&#8221; suggests. If poorly managed, this point of friction can leave the customer with the impression that it could have been avoided, which can damage the relationship. For example, Club Med has implemented a service designed to prevent pain points related to check-in formalities upon arrival at its resorts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The concept of a &#8220;customer pain point&#8221; corresponds to the well-known English term &#8220;pain point.&#8221; Essentially, it refers to a problematic or unpleasant moment experienced by a customer when purchasing or using a product or service. To improve this experience, companies seek to eliminate or mitigate these pain points for their customers. When this is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"wds_primary_glossary-categories":0,"footnotes":""},"glossary-categories":[82],"glossary-tags":[],"class_list":["post-52319","glossary","type-glossary","status-publish","hentry","glossary-categories-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary\/52319\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=52319"}],"wp:term":[{"taxonomy":"glossary-categories","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-categories?post=52319"},{"taxonomy":"glossary-tags","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/glossary-tags?post=52319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}