{"id":173577,"date":"2026-06-10T17:32:20","date_gmt":"2026-06-10T17:32:20","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/interactive-voice-response-system\/"},"modified":"2026-06-11T12:33:37","modified_gmt":"2026-06-11T12:33:37","slug":"interactive-voice-response-system","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/interactive-voice-response-system\/","title":{"rendered":"Interactive Voice Response System"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">An Interactive Voice Response (IVR) system is a computer system designed to handle incoming calls using pre-recorded or text-to-speech messages. Its interactive nature lies in the caller&#8217;s ability to engage in a voice conversation with the system or to interact by pressing keys on their phone. The IVR can direct the user to a human agent or fully address their request, such as a request to check their bank balance.<\/p>\n","protected":false},"template":"","categories-glossary":[341],"class_list":["post-173577","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-telephony-call-centers"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/173577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=173577"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=173577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}