{"id":168848,"date":"2026-06-10T17:15:59","date_gmt":"2026-06-10T17:15:59","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/odr-letter\/"},"modified":"2026-06-10T18:58:51","modified_gmt":"2026-06-10T18:58:51","slug":"odr-letter","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/odr-letter\/","title":{"rendered":"ODR Letter"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A deferred refund letter (DFL) is a letter sent to the consumer to promote a refund offer. Generally reserved for higher-value products, this DFL letter is often part of a targeted direct marketing strategy. Furthermore, the term &#8220;DFL letter&#8221; can also refer to the mandatory correspondence that the consumer must write when filing a complaint.<\/p>\n","protected":false},"template":"","categories-glossary":[331],"class_list":["post-168848","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-sales-promotion-pos-advertising"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/168848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=168848"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=168848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}