{"id":167520,"date":"2026-06-10T17:11:47","date_gmt":"2026-06-10T17:11:47","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/web-self-service\/"},"modified":"2026-06-10T18:49:10","modified_gmt":"2026-06-10T18:49:10","slug":"web-self-service","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/web-self-service\/","title":{"rendered":"Web self service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Web self-service primarily refers to online tools offering pre- or post-sales support, where users can independently find the information they need. These applications rely on various access methods such as FAQs, decision trees, or search engines for consulting a knowledge base. The term &#8220;self-care&#8221; is now more commonly used to describe this approach.<\/p>\n","protected":false},"template":"","categories-glossary":[319],"class_list":["post-167520","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-sales-force-sales-techniques"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/167520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=167520"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=167520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}