{"id":162922,"date":"2026-06-10T16:57:04","date_gmt":"2026-06-10T16:57:04","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/csat-scale\/"},"modified":"2026-06-10T18:17:09","modified_gmt":"2026-06-10T18:17:09","slug":"csat-scale","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/csat-scale\/","title":{"rendered":"CSAT scale"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In 1975, George Brooker developed a scale composed of 20 items, each presenting two opposing alternatives. This scale aims to assess the fulfillment of an individual&#8217;s basic needs, as defined in Maslow&#8217;s hierarchy of needs.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162922","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162922"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}