{"id":162907,"date":"2026-06-10T16:57:00","date_gmt":"2026-06-10T16:57:00","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/wallboard\/"},"modified":"2026-06-10T18:17:02","modified_gmt":"2026-06-10T18:17:02","slug":"wallboard","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/wallboard\/","title":{"rendered":"Wallboard"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In customer service centers, a wallboard is a digital display mounted on a wall, visible to all agents, which shows the call center&#8217;s key performance indicators in real time. This management tool aims to encourage and motivate employees responsible for customer service. Here is a concrete example of a wallboard in a customer service center:<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162907","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162907"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}