{"id":162857,"date":"2026-06-10T16:56:53","date_gmt":"2026-06-10T16:56:53","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/call-transcription\/"},"modified":"2026-06-10T18:16:46","modified_gmt":"2026-06-10T18:16:46","slug":"call-transcription","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/call-transcription\/","title":{"rendered":"Call transcription"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Call transcription is a feature offered by call management technology solutions that converts incoming and outgoing calls within a customer contact center, whether physical or virtual, into text. This transcription can be automatic or manual, but in the latter case, it is often incomplete and tedious. Agents can use these transcriptions to prepare for future calls with the same contact or to better manage subsequent incoming calls from that customer. Furthermore, they can be used by agents or supervisors to analyze the reasons for success or failure during a call. This feature is widely used for both prospecting (outbound calls) and customer support (inbound calls), and can even be used comprehensively for a global analysis of all calls. A concrete example of this call transcription functionality is presented by a software vendor specializing in this field.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162857","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162857"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}