{"id":162853,"date":"2026-06-10T16:56:49","date_gmt":"2026-06-10T16:56:49","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/tqm\/"},"modified":"2026-06-10T18:16:39","modified_gmt":"2026-06-10T18:16:39","slug":"tqm","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/tqm\/","title":{"rendered":"TQM"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Total Quality Management aims to continuously improve an organization&#8217;s processes, products, and services by engaging all its employees. This approach relies on the involvement of all hierarchical levels and a culture of continuous improvement. It emphasizes customer satisfaction, cost and lead time reduction, and error prevention rather than reactive correction. By fostering innovation, collaboration, and employee empowerment, Total Quality Management enables organizations to achieve high standards of performance and competitiveness in the market.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162853","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162853"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}