{"id":162849,"date":"2026-06-10T16:56:49","date_gmt":"2026-06-10T16:56:49","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/customer-support-ticket\/"},"modified":"2026-06-10T18:16:39","modified_gmt":"2026-06-10T18:16:39","slug":"customer-support-ticket","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/customer-support-ticket\/","title":{"rendered":"Customer support ticket"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A customer service ticket is a tool used to manage support requests or complaints within a customer service department. Each ticket represents a specific customer support request, identified by a number and usually assigned a priority level for processing. Centralizing requests through tickets allows for the consolidation of inquiries from various channels and optimizes management within the customer service department and among the relevant agents. This method also allows for maintaining a history of interactions. For example, it facilitates ticket tracking, provides a dedicated interface for managing them, and delivers detailed reports on support ticket management.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162849","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162849"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}