{"id":162842,"date":"2026-06-10T16:56:49","date_gmt":"2026-06-10T16:56:49","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/call-repeat-rate\/"},"modified":"2026-06-10T18:16:39","modified_gmt":"2026-06-10T18:16:39","slug":"call-repeat-rate","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/call-repeat-rate\/","title":{"rendered":"Call repeat rate"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The call repeat rate represents the percentage of customers who need to make an additional call before receiving a definitive answer to their query. It is commonly used as a performance indicator and is calculated by focusing on initially handled calls that require specific attention. For more detailed information, please see [source].<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162842","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162842"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}