In the hotel industry, overbooking refers to accepting more reservations for a given date than there are rooms available in the entire establishment or in a specific room category. This practice aims to maximize occupancy rates, especially during peak periods, by accounting for last-minute cancellations and no-shows. Overbooking is generally implemented up to the no-fee cancellation deadline, which is when cancellations are most frequent.<\/p>\n\n\n\n
It’s worth noting that in situations where reservations are non-refundable and prepaid, cancellations are less frequent, making overbooking riskier. Indeed, refusing a room to a guest who has booked can lead to significant dissatisfaction, potentially resulting in customer loss and negative reviews. This can be mitigated by overbooking in high-capacity hotels, where the late cancellation rate is more stable, or by limiting bookings to certain room categories rather than the entire establishment, thus offering upgrades in case of overbooking.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162827","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162827"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}