{"id":162808,"date":"2026-06-10T16:56:43","date_gmt":"2026-06-10T16:56:43","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/speech-to-text-in-call-center\/"},"modified":"2026-06-10T18:16:22","modified_gmt":"2026-06-10T18:16:22","slug":"speech-to-text-in-call-center","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/speech-to-text-in-call-center\/","title":{"rendered":"Speech to text in call center"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In customer service, &#8220;speech-to-text&#8221; refers to a technology that transforms a telephone conversation into written text. This functionality applies to various types of conversations: between a customer and an agent, a customer and an interactive voice response (IVR) system, or even a customer and a call bot, and could potentially extend to exchanges via voice applications in the future. Thanks to speech-to-text and the resulting call transcription, it becomes possible to process, analyze, and archive calls within a CRM. This automatic transcription can also be used for analytical purposes. In real time, it can even assist an agent in data entry by offering auto-completion and verification. To further enhance the analysis, speech-to-text can be complemented by natural language processing tools.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162808","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162808"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}