{"id":162781,"date":"2026-06-10T16:56:40","date_gmt":"2026-06-10T16:56:40","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/customer-service-4\/"},"modified":"2026-06-10T18:16:15","modified_gmt":"2026-06-10T18:16:15","slug":"customer-service-4","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/customer-service-4\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Yves Renoux explains that the creation of a customer service department aims first and foremost to establish regular contact with customers, listening attentively to their comments, criticisms, and complaints. This department&#8217;s mission is to provide consumers with the best possible information about the company&#8217;s products and services, while also managing relationships with consumer associations, relevant commercial authorities, and potentially the media. The primary objective is not so much to increase the company&#8217;s revenue as it is to meet evolving consumer expectations.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162781","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162781"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}