{"id":162777,"date":"2026-06-10T16:56:40","date_gmt":"2026-06-10T16:56:40","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/after-sales-service-3\/"},"modified":"2026-06-10T18:16:15","modified_gmt":"2026-06-10T18:16:15","slug":"after-sales-service-3","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/after-sales-service-3\/","title":{"rendered":"After-sales service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">After-sales service encompasses all the services offered to customers after they have purchased a product or service. The various components of after-sales service, which vary depending on the industry, generally include: delivery, installation (free or paid), repairs, troubleshooting, on-site assistance, maintenance, servicing, a helpline, consulting, training, maintenance contracts, and more. These services can be provided by either the manufacturer or the distributor of the product in question.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some after-sales services are part of contractual commitments. Their importance in the purchasing process and customer loyalty is crucial, particularly for technical products and specific sectors. In some areas where after-sales service is charged, it can represent a significant profit center for the company. Car dealerships are a prime example.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The concept of after-sales service also encompasses the team within the company responsible for delivering these services. A prime example of effective after-sales service management is Apple, long recognized for the quality of its after-sales support. This brand stands out for its high level of customer satisfaction, measured through indicators such as the Net Promoter Score (NPS) following a visit to a retailer&#8217;s after-sales service department.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162777","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162777"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}