{"id":162753,"date":"2026-06-10T16:56:32","date_gmt":"2026-06-10T16:56:32","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/recommendation-score\/"},"modified":"2026-06-10T18:15:59","modified_gmt":"2026-06-10T18:15:59","slug":"recommendation-score","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/recommendation-score\/","title":{"rendered":"Recommendation score"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The recommendation score is commonly used to assess how likely an individual is to recommend a product or service. It aims to quantify the level of satisfaction expressed with a view to a potential recommendation. The Net Promoter Score (NPS) is the most well-known and widely used for this purpose. When it comes to concretely measuring the phenomenon of recommendation, a reliable indicator of customer engagement is more appropriate.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162753","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162753"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}