{"id":162744,"date":"2026-06-10T16:56:32","date_gmt":"2026-06-10T16:56:32","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/social-after-sales-service\/"},"modified":"2026-06-10T18:15:59","modified_gmt":"2026-06-10T18:15:59","slug":"social-after-sales-service","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/social-after-sales-service\/","title":{"rendered":"Social after-sales service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Social customer service involves using social media to manage after-sales support. This can take the form of a dedicated customer service Twitter account or the use of chatbots to assist customers. For more information on this concept, you can consult [link\/reference missing].<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162744","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162744"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}