{"id":162743,"date":"2026-06-10T16:56:32","date_gmt":"2026-06-10T16:56:32","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/customer-service\/"},"modified":"2026-06-10T18:15:59","modified_gmt":"2026-06-10T18:15:59","slug":"customer-service","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">After-sales service, often abbreviated as ASS, refers to the support offered to customers after the purchase of a product or service. In various sectors, the performance of ASS can be crucial for attracting and retaining customers. A striking example is that of a retail chain that has based a significant part of its sales and marketing strategy on the excellence of its after-sales service.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162743","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162743"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}