{"id":162736,"date":"2026-06-10T16:56:29","date_gmt":"2026-06-10T16:56:29","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/repeated-calls\/"},"modified":"2026-06-10T18:15:51","modified_gmt":"2026-06-10T18:15:51","slug":"repeated-calls","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/repeated-calls\/","title":{"rendered":"Repeated calls"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When a customer is forced to repeatedly call a support service to resolve a problem or get an answer to a question, this is called call repetition. This situation can arise from two distinct scenarios: either the customer initially abandoned their call, or they were connected but did not receive the expected solution or service. Call repetition rates can be assessed in various ways, including or excluding abandoned calls. To delve deeper into the issue of call repetition in the context of customer service centers, it is recommended to consult specialized resources. A concrete example illustrating a system designed to effectively handle call repetition could also be instructive.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162736","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162736"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}