{"id":162716,"date":"2026-06-10T16:56:24","date_gmt":"2026-06-10T16:56:24","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/customer-feedback-2\/"},"modified":"2026-06-10T18:15:43","modified_gmt":"2026-06-10T18:15:43","slug":"customer-feedback-2","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/customer-feedback-2\/","title":{"rendered":"Customer feedback"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When a customer spontaneously or in response to a request shares their opinion about their purchase or usage experience, it&#8217;s called customer feedback. Customer reviews, survey responses, and complaints are all forms that this feedback can take. In marketing, paying attention to customer feedback is essential because it allows you to assess the quality of the customer experience, monitor it, and influence reputation and conversion rates. Furthermore, the concept of customer feedback can encompass other aspects related to this dynamic.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162716","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162716"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}