{"id":162704,"date":"2026-06-10T16:56:24","date_gmt":"2026-06-10T16:56:24","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/cti-record-retrieval\/"},"modified":"2026-06-10T18:15:43","modified_gmt":"2026-06-10T18:15:43","slug":"cti-record-retrieval","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/cti-record-retrieval\/","title":{"rendered":"CTI record retrieval"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When a customer calls a call center, CTI (Computer Telephony Integration) screen pop is a process that allows the agent to automatically view the customer&#8217;s information on their workstation, thanks to the caller&#8217;s phone number. This process derives its name from the integration of telephony and computer systems, a practice established at a time when telephone communications were not fully computerized and required a dedicated CTI server. To illustrate this functionality, we can refer to a concrete example of CTI screen pop.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162704","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162704"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}