Quality of service refers to a service’s ability to meet the diverse needs of its users or customers through its characteristics, according to the AFNOR definition. The criteria considered for evaluating service quality vary depending on the nature of the service offered. In the field of web hosting, key elements of quality of service include, for example, server availability, response times, loading times, and responsiveness in the event of an incident. In contrast, for the hotel industry, these criteria focus on aspects such as room cleanliness, the quality of the welcome, food service, and so on.<\/p>\n\n\n\n
The concept of quality of service extends beyond the service sector to also encompass products and related services, including after-sales service. It is regulated by standards such as ISO 9000 and various standards specific to each sector of activity (such as water services, IT services, etc.), leading to quality certification processes. A concrete example of service quality certification could be…<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162682","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162682","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162682"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}