{"id":162674,"date":"2026-06-10T16:56:16","date_gmt":"2026-06-10T16:56:16","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/call-qualification\/"},"modified":"2026-06-10T18:15:27","modified_gmt":"2026-06-10T18:15:27","slug":"call-qualification","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/call-qualification\/","title":{"rendered":"Call qualification"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When a call is received at a customer service center, it&#8217;s important to qualify it in order to direct it to the appropriate contact person or handle it later by a specific sales representative assigned to that task. This qualification can be done in several ways: by identifying the phone number, using an interactive voice response (IVR) system, or by going through a first-level agent. Call qualification is an essential practice for optimizing call management and providing quality customer service. It should not be confused with other processes such as lead qualification.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162674","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162674"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}