{"id":162568,"date":"2026-06-10T16:55:56","date_gmt":"2026-06-10T16:55:56","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/once-and-done\/"},"modified":"2026-06-10T18:14:44","modified_gmt":"2026-06-10T18:14:44","slug":"once-and-done","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/once-and-done\/","title":{"rendered":"Once and done"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The phrase &#8220;Once and done&#8221; is commonly used in the customer service industry to describe the immediate and successful resolution of a complaint or request during or immediately after the first contact. Considered the holy grail of customer support, the &#8220;Once and done&#8221; concept aims to guarantee customer satisfaction while optimizing processing costs, thus avoiding the need for subsequent callbacks from either the customer or the agent. The &#8220;Once and done&#8221; success rate can serve as a key indicator for evaluating the effectiveness of a customer support center, although its relevance may vary depending on the industry and the type of requests typically handled. Accurately measuring the actual success of this type of processing can sometimes be complex, particularly due to the challenges associated with performance evaluation in tracking systems.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162568","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162568"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}