{"id":162399,"date":"2026-06-10T16:55:25","date_gmt":"2026-06-10T16:55:25","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/high-low-touch-services\/"},"modified":"2026-06-10T18:13:41","modified_gmt":"2026-06-10T18:13:41","slug":"high-low-touch-services","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/high-low-touch-services\/","title":{"rendered":"High\/low touch (services)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">High-touch services are characterized by strong interaction between employees and customers, such as hair salons or restaurants. In contrast, low-touch services involve limited interaction between staff and customers, as is the case with online banking or insurance.<\/p>\n","protected":false},"template":"","categories-glossary":[312],"class_list":["post-162399","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-crm-customer-relationship"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/162399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=162399"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=162399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}