{"id":161335,"date":"2026-06-10T16:52:05","date_gmt":"2026-06-10T16:52:05","guid":{"rendered":"https:\/\/digitionary.com\/dictionnaire\/paradoxical-injunctions\/"},"modified":"2026-06-10T18:06:27","modified_gmt":"2026-06-10T18:06:27","slug":"paradoxical-injunctions","status":"publish","type":"dictionnaire-dico","link":"https:\/\/digitionary.com\/en\/dictionnaire\/paradoxical-injunctions\/","title":{"rendered":"paradoxical injunctions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In psychology, paradoxical injunctions occur when a person is given two contradictory instructions, preventing them from following both without violating one. In marketing, these double bind situations can manifest, for example, in customer complaint handling processes, where agents are required to both listen attentively to customer requests and minimize call duration. These paradoxical injunctions are generally poorly received and pose management challenges, often impacting the quality of customer relations within the support department.<\/p>\n","protected":false},"template":"","categories-glossary":[310],"class_list":["post-161335","dictionnaire-dico","type-dictionnaire-dico","status-publish","hentry","categories-glossary-consumer-behavior-marketing-psychology"],"_links":{"self":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico\/161335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/dictionnaire-dico"}],"about":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/types\/dictionnaire-dico"}],"wp:attachment":[{"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/media?parent=161335"}],"wp:term":[{"taxonomy":"categories-glossary","embeddable":true,"href":"https:\/\/digitionary.com\/en\/wp-json\/wp\/v2\/categories-glossary?post=161335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}