Lead Relationship Management (LRM) revolves around a defined process for cultivating relationships with prospects, drawing inspiration from customer relationship management (CRM) methods. The approach considers identified prospects as assets to be managed and valued in the same way as established customers. Generally, the internet is the preferred channel for this management, offering more advantageous contact costs. While lead management has long been established practice in some sectors, its adoption in the B2C sector is more recent.
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