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Knowledge management refers to the set of methods, technological tools, and processes used to collect, structure, enhance, share, and make information and knowledge accessible within an organization. It encompasses several dimensions, including technological, strategic, organizational, and cultural aspects, to foster continuous creation, collaborative sharing, and skills development. Effective knowledge management improves productivity, reduces the costs associated with information loss, and optimizes the customer experience. Implementing a knowledge management strategy requires a suitable organization, appropriate tools, and a commitment to overcoming obstacles to knowledge sharing.

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