CRM & Customer Relationship

Webinar

A webinar is an online event where information or training is presented to an audience of customers or prospects. Unlike traditional seminars, webinars take place

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Brand aging

A brand’s aging manifests itself through an evolution of its image, which tends to position it as catering to an increasingly older customer base, or

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Perceived value

Customers’ perceived value is defined by how they evaluate what they receive in exchange for their investment. This evaluation includes not only product features but

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Customer lifetime value

Customer lifetime value (CLTV) represents the discounted sum of future benefits a company can expect from a customer throughout their relationship. It is based on

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Customer lifetime value

The term “customer lifetime value” refers to the total amount of purchases a person will make on average for a product category throughout their lifetime

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VBM

Value-driven management involves running a business by focusing on the value it delivers to its customers, employees, partners, and shareholders. This approach continuously aims to

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Mail order

Mail order refers to a sales method where the customer places orders remotely through various channels such as mail, telephone, fax, or other means of

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