CRM & Customer Relationship

Repository client

A customer data warehouse is a system that gathers and stores all important information about internet users or customers in one place.

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Prospect qualification

The search for potential clients consists of a targeted study aimed at identifying individuals meeting various criteria such as geographic location, age, gender, profession, among

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Agency recommendations

Recommendations or advice issued by an agency to its potential or existing clients are referred to as “agency recommendations.” These suggestions can cover various aspects,

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Representative

An employee, whether salaried or not, within a company is responsible for various tasks such as prospecting for new clients, presenting the company’s products to

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Lead qualification

Lead qualification involves gathering information about the identity, contact details, needs, and purchasing intentions of potential customers. In the B2B sector, this process also includes

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Recruitment

In marketing strategy, conquest refers to all the actions implemented to attract new customers, subscribers or members.

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SQL query

An SQL query is a command used to retrieve, insert, update, or delete data in a database. For example, imagine you have a table called

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Lead recycling

Lead recycling involves reintegrating a lead into a nurturing strategy when the sales team deems it not yet ready to be converted into a customer.

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Customer satisfaction

The customer satisfaction process aims to restore a level of satisfaction for a customer who has experienced temporary dissatisfaction following a service incident. Its goal

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