A video advisor, also known as a sales consultant, is a professional who assists customers remotely via video conferencing. They can be contacted online, in a branch (bank, insurance company, etc.), or in a store via a dedicated kiosk. Using a video advisor allows customers to benefit from sales advice where no salesperson is present, or to have an expert consult with a physical advisor in a branch. Video advisor services are still largely in the experimental phase. Here is a concrete example of the use of video advisors in the retail sector.