CRM & Customer Relationship

VBM

Value-driven management involves running a business by focusing on the value it delivers to its customers, employees, partners, and shareholders. This approach continuously aims to

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Mail order

Mail order refers to a sales method where the customer places orders remotely through various channels such as mail, telephone, fax, or other means of

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Inertia selling

In many countries, the inertia sales method is now frowned upon. This approach relies on sending products or services to the customer, hoping they will

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Parallel sale

A company can use a parallel selling strategy, also known as “side selling,” to leverage its customer knowledge and the trust they place in it.

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Private sale

The experience of a private sale, originally reserved for a select group of invited customers or prospects, takes place in various settings: from a discreet

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Social sale

Social selling, often referred to in English by a more common term, refers to a business approach focused on interactions and relationships with customers.

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Transactional sale

In the retail sector, the concept of transactional selling describes an interaction where the salesperson plays a limited, or even nonexistent, role, and where the

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Cross-selling

When a customer shows interest in a product on a website, a marketing technique is used to suggest a range of other products that could

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Acquisition value

When a person considers acquiring an asset, they evaluate its value based on its potential usefulness or satisfaction. This perceived value corresponds to the difference

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