Within a company, employee satisfaction has a significant impact on overall performance. According to James Heskett, Thomas Jones, Gary Loveman, Earl Sasser, and Leonard Schlesinger, the Service-Profit Chain concept highlights a logical connection: a company’s profitability and expansion are directly boosted by customer loyalty. This loyalty stems directly from customer satisfaction, which is closely linked to the quality of services offered. This quality is the result of productive, loyal, and fulfilled employees. In turn, employee well-being depends primarily on high-quality internal policies and services that enable them to deliver exceptional results to customers.