In the field of business management and producer-consumer relations, feedback refers to the transmission of information upwards through the organizational hierarchy or from the consumer to the producer or distributor. According to Guy Paquette, this term was introduced into the scientific field by N. Wiener in 1948, within the pioneering context of cybernetics. At the heart of this innovative approach, feedback is described as an essential mechanism for regulating a system (whether mechanical, physiological, or social) by providing it with feedback on the results of its actions.